1. What information does mama4 collect?
Mama4 collects several categories of information to enable us to deliver platform services safely and efficiently. The main categories we collect are as follows:
Full name, mobile number, email address, date of birth, and banking details provided during registration or profile updates. This information is used to verify your identity and process transactions in MYR.
Deposit and withdrawal transaction details including the payment method used — such as Touch 'n Go eWallet or FPX — amounts in MYR, and transaction timestamps. Full card numbers are not stored by mama4.
Device type, operating system, browser type and version, IP address, time zone, and screen resolution. This data helps us identify technical issues and improve platform compatibility across devices used by Malaysia users.
Records of in-platform activity including pages visited, games played, session duration, clicks, and navigation actions. This data is used to improve the user experience and detect any abnormal activity.
2. How is your information used?
Mama4 uses the information collected for legitimate and limited purposes only. We do not use your data for anything outside the following scope:
- Identity verification and account security — ensuring only verified account owners can access and manage their accounts.
- Financial transaction processing — verifying and processing deposits and withdrawals in MYR accurately and securely.
- Platform improvement — analysing usage patterns to improve interface design, performance, and mobile compatibility.
- Service communications — sending account-related notifications, transaction confirmations, and important policy updates.
- Fraud prevention — detecting and investigating suspicious activity to protect all users on the platform.
- Legal compliance — fulfilling the reporting and documentation requirements set out under applicable Malaysian law.
Mama4 will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
3. Use of cookies and tracking technologies
The mama4 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device by your web browser.
Required for core platform functions such as login session verification, form security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
Collects data on how users interact with the platform, such as the most frequently visited pages and session duration. This data is used in aggregate to improve the platform.
Stores user preferences such as display settings, interface language, and other personal preferences so your experience remains consistent each time you access the platform.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the mama4 platform.
4. How is your data stored and protected?
Technical Security Measures
All data transmitted between your device and mama4 servers is protected using industry-standard SSL (Secure Socket Layer) encryption. Sensitive data such as bank account information and transaction details is stored in encrypted databases with strict access controls.
Mama4 servers are protected by firewalls, intrusion detection systems, and round-the-clock security monitoring. Access to user data is strictly limited to authorised personnel only.
Data Retention Period
Mama4 retains your account information for as long as your account remains active or as long as needed to provide services. Financial transaction records are kept for a defined period for legal compliance and audit purposes.
Once an account is closed at the user's request, personal data will be deleted within a reasonable period unless retention is required under applicable Malaysian law or for the resolution of any outstanding disputes.
5. Sharing information with third parties
Mama4 may share user information with selected third parties in the following limited circumstances:
- Payment providers — transaction information is shared with payment service providers such as FPX and e-wallet platforms to process deposits and withdrawals in MYR.
- Technical service providers — companies that support platform operations such as server infrastructure and system security, subject to strict confidentiality agreements.
- Legal authorities — when required by a court order or valid Malaysian legal obligation.
6. Your rights as a user
As a mama4 user, you have the following rights regarding your personal data:
- Right to Access — you may request a copy of the personal information we hold about you at any time.
- Right to Rectification — if your information is inaccurate or out of date, you have the right to request an immediate correction via your account settings or our support team.
- Right to Erasure — you may request the deletion of your personal data under certain circumstances, subject to applicable legal obligations.
- Right to Withdraw Consent — you may withdraw consent for specific data processing at any time by contacting our team.
To exercise any of the rights above, please contact the mama4 support team via email at [email protected] or refer to FAQ page us.
Policy updates and how to contact us
Mama4 reserves the right to update this Privacy Policy from time to time in line with changes to our services, technology, or legal requirements. Any material amendments will be communicated to users via in-platform notifications or email. The effective date of the latest policy will always be displayed at the top of this page.
We encourage users to review this page periodically to stay informed on how your information is managed. Continued use of the mama4 platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our data protection team at [email protected]. We are committed to responding to all enquiries within a reasonable timeframe.
Contact information
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Support Email
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FAQ
Visit our FAQ page for a prompt response.
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Live Chat
Available to registered members via your mama4 account.
Your privacy is mama4's priority
We ensure every aspect of the mama4 platform is built with the security and privacy of Malaysia users in mind. Register today and enjoy a safe, protected gaming experience.